Top 100 Club

The Women 1st Top 100 Club is a network of the most influential women in hospitality, passenger transport, travel and tourism, who act as ambassadors and role models for the female leaders of tomorrow.

If you’re looking for inspiration, you can read about the amazing women who have been inducted to the Women 1st Top 100 Club below.

On 16 September 2014, at the 2014 Women 1st Shine Awards, we will induct 10 new members into this impressive hall of fame.

The new inductees will not only receive the personal accolade of being recognised as one of the most influential women in their industry, but will also have access to exclusive networking opportunities and events with other women in the club.

Find out how the Top 100 Club started, and why we thought it was necessary

 

Alex Polizzi


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The presenter of the 4th through to 9th series of TV series The Hotel Inspector, Alex comes from a long line of hoteliers, her grandfather being Lord Forte. She trained at the Mandarin Oriental in Hong Kong, and worked for Marco Pierre White before working in the family business The Rocco Forte Collection. She previously managed the Hotel Endsleigh, which was owned by her mother, Olga Polizzi.

Company
Hotel Endsleigh
Job Title
TV Presenter and Former Hotelier

 

Alison Cryer


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Alison was instrumental in the launch of the Copthorne Hotel brand and was one of the first recipients of the prestigious Acorn awards. In 1988 Alison founded Representation Plus as she had identified a need for small owner-managed hotels to be represented in the same professional way as hotel chains in order to compete through resource sharing.

Company
Representation Plus
Job Title
Managing Director

 

Alison Frith


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Alison formed Artizian in 1997 with the vision to supply high quality food and support services. Her vision to offer a rounded service gained the company a reputation as ‘the alternative quality contract caterer'. Artizian recognises the importance of other business support services by providing comprehensive catering, vending and hospitality services.

Company
Artizian Catering
Job Title
Owner and Managing Director

 

Alison Gilbert


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Alison joined CH&Co as human resources director in 2008. Before that, she was head of human resources for BaxterStorey, and had also managed major events business for the Mars Group, Sodexo and Compass. Alison has led the change management process for a major restructure that led to the creation of six businesses under the CH&Co umbrella. She also helped the company become the only contract caterer to achieve Investors in People ‘Gold Champion’ status – awarded to just 1.23 percent of recognised organisations across all industries. Passionate about finding and developing new talent, Alison helps to develop the curriculum for the hospitality management degree, as well as mentoring and supporting placement students from Bournemouth University each year.

Company
CH&Co
Job Title
Human Resources Director

 

Alison O’Connor


Alison_o'connor

Alison joined Arriva in 2001 and was originally responsible solely for human resources. She now leads HR, group communications, health and safety and European public affairs agendas and sits on the group executive committee. Before joining Arriva, Alison worked for The Boots Company for 15 years in a variety of HR and change management roles and in the retail, manufacturing, engineering and central areas.

Company
Arriva
Job Title
Director – Human Resources

 

Alison Tyler


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CH&Co is a leading independent catering group with five specialist brands including Charlton House (staff catering), Lusso (City and fine dining) and Chester Boyd (livery halls and private venues). Alison has been key in helping develop the business to one with an annual turnover of £76 million and employing 2,000 people nationally.

Company
CH&Co
Job Title
Chief Executive - Commercial

 

Amanda Brady


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Amanda leads a team of 20 who are ultimately responsible for the development, engagement and recruitment of some 28,000 managers and team members who work across five businesses: Premier Inn, Beefeater, Brewers Fayre, Table Table and Taybarns. Amanda has worked tirelessly to champion a talent agenda and has achieved 80% internal appointments to all general manager roles within the business.

Company
Whitbread
Job Title
HR Director - Whitbread Hotels and Restaurants

 

Amanda Wills


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Amanda joined Virgin Holidays at a time when the travel industry was in turmoil after the tragic events of 9/11. Within her first year, she had revamped the company creating new structures, products and a new brand image. Virgin Holidays is now one of the most successful tour operators in travel, being No. 1 to Florida, USA and now also No. 1 Scheduled Tour Operator to the Caribbean.

Company
Virgin Holidays
Job Title
Managing Director

 

Angela Day


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Angela originally started the business in her garage, re-mortgaging the family home, selling her car, cashing in savings, extending credit on credit cards and living off beans on toast for the first 18 months! The business expanded at a phenomenal rate culminating in the company becoming the first ever car hire ABTA member which sets it apart from competitors. Angela is also a member of the Institute of Travel and Tourism board of directors.

Company
Affordable Car Hire
Job Title
Owner and Chief Executive

 

Angela Hartnett MBE


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Angela is one of the most high-profile women in the restaurant world and has worked with Gordon Ramsay at Aubergine and with Marcus Wareing at Petrus. In 2002 she opened The Grill Room at The Connaught winning Square Meal Guide's Best New Restaurant award and her first Michelin star in 2004. She has made numerous appearances on television, including Hell's Kitchen and the Great British Menu competition. She was awarded an MBE in 2007. She opened Murano in 2008, achieved a Michelin star in 2009 and took it over as her own in 2010.

Company
Murano Restaurant and the York and Albany Pub
Job Title
Chef Patron

 

Angela Vickers


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Over the past five years, Angela has steered Apex into an organisation that now operates 7 Hotels, employs 670 people, turns over £41 million per annum and converts this into £12.5 million profit. The company was awarded the AA Small Hotel Group of the Year accolade in 2010.

Company
Apex Hotels Ltd
Job Title
Managing Director

 

Anita Murray


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Anita joined William Murray, which specialises in public relations for the food, drink and hospitality industry, in 2008. A former winner of PR Week’s ‘Young Achiever’ award, she has over 25 years’ experience under her belt. In addition to her day job, Anita mentors others via Women 1st, offers her support to the Master Innholders and champions young talent in the industry as an advisory board member for Westminster Kingsway College, providing work placement opportunities to final year students.

Company
William Murray Communications
Job Title
Managing Director

 

Ann Elliott


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Ann set up Elliott Marketing and PR in 2001 after a corporate career in marketing and operations including 18 years with Whitbread as marketing director for both Pizza Hut and Beefeater. Elliott Marketing & PR now has a team of 12 and over 35 associates with extensive knowledge, expertise and experience in the leisure, tourism and hospitality market.

Company
Elliott Marketing and PR
Job Title
CEO

 

Anna-Marie Dowling


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Anna recently joined the team at the hotel Sofitel London Heathrow as general manager, She joined the industry as a chambermaid, and since then has worked through the ranks gaining her first general manager role at the Brewery in 1998. Anna has gone on to run such iconic London properties as Marriott County Hall, Le Meridien Piccadilly & Café Royal and The Royal Horseguards. In 2008, Anna was named Emerging Director of the Year by the Institute of Directors.

Company
Sofitel London Heathrow
Job Title
General Manager

 

Anne Pierce MBE


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Anne joined Springboard in 1997 as managing director and was later made chief executive. Under her leadership, Springboard now supports over 2,000 teachers and 30,000 pupils in secondary schools on industry related courses, facilitates over 20,000 work experience opportunities and helps almost 1,000 young and unemployed people enter the industry. Anne is a governor of Westminster Kingsway College and a visiting fellow of Sheffield University. She was awarded an MBE in 2004 and won a Catey Special Award in 2008.

Company
The Springboard Charity
Job Title
Chief Executive

 

Avril Owton MBE


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A former professional dancer with the Tiller Girls, Avril took over the running of the Cloud Hotel when her husband died suddenly at the age of 45, leaving her with an ailing family hotel, four children and no insurance. With no business experience she refurbished the hotel, began to make a significant profit and soon had increased her business turnover by 800%. Avril, a past Hampshire Business Woman of the Year, was awarded the prestigious Shine Woman of the Year Award in 2006. In 2007, she was made an honorary member of the Leading Women Entrepreneurs of the World.

Company
The Cloud Hotel
Job Title
Owner

 

Barbara Kolosinska


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C&M has won numerous industry awards including the Travel Weekly Globe Awards for Best Recruitment Agency, Travel Trade Gazette Best Services Supplier, Travel Bulletin Best Recruitment Agency, Travelmole Best Website and The British Travel Awards Best Recruitment Agency over the years. Barbara has played an integral part in helping C&M achieve its Sunday Times ‘Best Businesses to work for' accreditation. In 2009, she was voted onto the board of the Institute of Travel and Tourism.

Company
C&M Travel Recruitment
Job Title
Sales Director

 

Brigid Simmonds


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The BBPBA is the drinks and hospitality industry's largest and most influential trade association representing 98% of UK brewing (by volume) and the ownership of over half of the nation's 54,000 pubs. Having previously worked as chief executive for Business in Sport and Leisure for 17 years, Brigid has an excellent track record of influencing policy and partnership working within the industry.

Company
British Beer and Pub Association
Job Title
Chief Executive

 

Carol Marlow


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Carol became president and managing director of Cunard Line in 2005 and joined P&O Cruises, Britain's largest cruise line, in 2009. She became chairman of the cruise section of the Passenger Shipping Association in 2002 and for two years, to July 2008, was chair of the Passenger Shipping Association in total, both cruise and ferry. Having completed the usual period of office, Carol is now vice chairman.

Company
P&O Cruises
Job Title
Managing Director

 

Caroline Fry


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Caroline has been chief executive for the business and industry arm of CH&Co - a leading independent catering group with five specialist brands – since February 2012. She is responsible for ensuring the qualitative and financial success of the existing customer base and new business. Caroline was the company's first full-time operational employee in 1994, becoming operations director in 1997, client resources director and a board director in 1998, and joint managing director in 2004.

Company
CH&Co
Job Title
Chief Executive – Business and Industry

 

Caroline Walters


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An experienced and respected senior manager, Caroline has been with JD Wetherspoon for over 15 years. She is now the second most senior woman in the company, with a wide remit of responsibilities including personnel and training, corporate social responsibility, charity fundraising and customer service. She has been instrumental in helping JD Wetherspoon raise over £1 million per year for children’s cancer charity CLIC Sargent, and has a proven track record of developing individual team members. Caroline has also introduced a number of new customer service initiatives, including a mystery shopping programme with over 50,000 visits a year.

Company
JD Wetherspoon plc
Job Title
Head of Corporate Affairs

 

Caroline White


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Caroline joined the Youth Hostel Association, which offers youth hostel accommodation across England and Wales, in 2008. With over 20 years’ experience in the voluntary, charitable and private sector, she previously led small and large organisations including the English Churches Housing Group and the Alzheimer’s Society, as well as running her own consultancy.

Company
CEO,
Job Title
Youth Hostel Association

 

Carolyn McCall OBE


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Carolyn joined easyJet as chief executive in July 2010. Despite having no previous experience of the airline industry, she led the company to a record year in 2011, achieving its best ever operational performance, highest ever passenger numbers, high levels of customer satisfaction and highest ever profits. Carolyn also enjoyed success and accolades in her previous role as chief executive of Guardian Media Group plc. In June 2008, Carolyn was named Veuve Clicquot Business Woman of the Year. Later that year, she was awarded an OBE for services to women in business.

Company
easyJet
Job Title
Chief Executive

 

Carolyne Vale


Carolyn_vale

Carolyne started her career as a trainee manager with Aramark before moving to Sutcliffe as a relief chef. She went on to become one of the business’ youngest area managers at just 24. In 2002, Carolyne and her husband co-founded contract catering company Wilson Vale, with just £50K capital and ‘a pencil and a laptop.’ Today, the business employs 550 people and has an annual turnover of £17m.

Company
Wilson Vale
Job Title
Co-Founder and Managing Director

 

Carrie Wicks


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Carrie has overseen the transition of a four star boutique hotel company to a world-class, multi award-winning, luxury hotel company whilst at the same time running one of the most successful hotels in London, the Soho Hotel. A winner of the Catey Manager of the Year, Carrie has championed the cause of women managers and, as a result of her tutelage and mentoring, there are now a total of 5 out of 7 general managers that are female in the company.

Company
Firmdale Hotels Plc
Job Title
Director of Operations

 

Catherine Roe


Catherine_roe

Catherine has worked in the contract catering industry for over 15 years. She joined Elior, which has over 10,000 employees in the UK, in 2005 and has held a number of senior roles within the company, including purchasing director, managing director – concessions and managing director – contracts. Catherine spent her earlier career at Sodexo, where she was purchasing director for the UK. Prior to that, she was at the Ladbroke Group and Hilton International

Company
Elior UK
Job Title
Managing Director – Trading

 

Cathy Beare


Cathy_beare

Cathy joined Holiday Extras in 1999 as group financial controller. She was promoted to finance director in 2005 and was part of the team that led the management buy-out that year. She is now group chief financial officer. Cathy began her accounting career at Oxford University Press where she worked and qualified with the Association of Chartered Certified Accountants (FCCA) in 1996. Her first role was with Grant Thornton in taxation, and she also spent time at Critchleys in Oxford, where she undertook a similar role.

Company
Holiday Extras Ltd.
Job Title
Chief Financial Officer

 

Chris Browne


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Thomson Airways has grown to become the third largest airline in the UK with Chris playing a key role in its development since joining in 2007. Chris' earlier career was with Carlson Worldchoice, the travel agent, before moving to First Choice. Prior to joining Thomson Airways, Chris was managing director of First Choice Airways in Manchester.

Company
Thomson Airways and Board Member, TUI Travel PLC
Job Title
Managing Director

 

Clair Preston-Beer


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Described as ‘an outstanding leader,’ Clair has been with Costa Coffee for seven years, progressing from area manager to UK franchise director. In her previous role as Costa’s regional operations director she delivered a nine percent increase in team engagement and like-for-like sales growth of 4.7 percent, alongside the delivery of key hygiene factors such as health and safety (94 percent pass rate) and brand standards audit (90 percent pass rate). Alongside her day job, Clair has also led the delivery of the most successful summer campaign in Costa's history, and the company’s customer engagement strategy.

Company
Costa Coffee
Job Title
UK Franchise Director

 

Claire Sullivan


Claire_sullivan

Having spent over 20 years in the industry, Claire’s passion for food service is undisputed. She has held a number of senior positions with Unilever, managing and developing brand projects across Europe, and became channel marketing director for South East Asia in 2012. In addition to her day job, Claire supports a number of initiatives to develop emerging talent, including the National Chef of the Year competition and the Acorn Awards. Claire also works closely with Westminster Kingsway College to increase students’ contact with employers.

Company
Unilever Food Solutions
Job Title
Channel Marketing Director South East Asia

 

Clare Kavanagh


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Clare joined Transport for London in 2001. She is responsible for the delivery of the bus network in London, one of the biggest and most accessible in the world, valued at £1.6 billion per annum and used by over 6.5 million passengers every weekday. Clare plans and develops the network to meet Londoners’ changing requirements, letting and managing the contracts to run the services and ensuring the high quality delivery of the service on a daily basis. Recently, Clare led the introduction of the new real-time information services for London’s buses via the web, by SMS and at bus stops. This provides passengers with more than two million arrival time predictions every day.

Company
Transport for London
Job Title
Director of Performance for London Buses

 

Clare Smyth MBE


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Clare's credentials are exemplary and her steep rise to head chef at the three Michelin starred Restaurant Gordon Ramsay is not surprising. Clare's devotion to her craft and her uncompromising standards and meticulous work ethic are just two of the reasons why she remains the first and only female chef to run a restaurant with this accolade in the UK. Clare was awarded an MBE in the Queen's Birthday Honours in 2013.

Company
Restaurant Gordon Ramsay
Job Title
Chef Patron

 

Clare Tobin


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After taking on her first managing director role in 2002 at Meon Villas, Clare became managing director of TUI Travel UK Special Longhaul & Flights division in 2009 and was then appointed to head up TUI's Specialist UK business. With this promotion she added short haul brands Sovereign, Citalia and Meon Villas to her existing long haul responsibilities for Hayes & Jarvis, Thomson Tailormade, Austravel and Jetsave. Claire was recently promoted again, to the role of managing director for TUI Education EMEA and Languages and TUI Student Travel.

Company
TUI Education EMEA and Languages, TUI Student Travel
Job Title
Managing Director

 

Clare Walker


Clare_walker

Clare Walker is a former magazine publisher and editor of Caterer and Hotelkeeper magazine, national newspaper journalist and writer, and has run her own business specialising in PR, marketing and writing since 1993. Clare’s love of aviation blossomed when she gained her private pilot’s licences for both fixed and rotary wing and multi-engine. She is a member of the Royal Aeronautical Society’s Learned Society Board and its Foundation Group. She is also a member of the UK Resource Centre’s STEM Professional Institutions Diversity and Equality Resources (SPIDER) network of professional institutions and of the SPIDER steering group. Clare is a regular speaker and lecturer to schools, aviation groups, society branches and women’s groups.

Company
Women in Aviation and Aerospace Committee, Royal Aeronautical Society, and Former Editor, Caterer and Hotelkeeper
Job Title
Chairman

 

Debbee Dale


Debbee_dale

Debbee Dale Development is an award-winning training and HR business consultancy, focusing on the development of people and businesses predominately in the travel and hospitality industries. Debbee is mentor for businesses and various universities, as well as being a board member of the Association of Women Travel Executives, and is vice chair of education and training at the Institute of Travel and Tourism.

Company
Debbee Dale Development
Job Title
Director

 

Debbie Hindle


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Debbie was a founder of Four bgb (formerly know as BGB) in 1991 and has specialised in travel communications for the past two decades. She is a strong advocate of sustainable tourism. She is a judge of the Telegraph annual Responsible Tourism Awards, helped to launch the Travel Foundation charity and also supports Friends of Conservation. Debbie is also a judge of the VisitEngland Enjoy England Awards for Excellence and the new Travel Press Awards.

Company
Four bgb
Job Title
Managing Director

 

Debbie Taylor


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Debbie was the first woman to manage Sir Rocco Forte's five-star Balmoral hotel in its 101-year history, and was managing director of the Old Course Hotel at St Andrew's before taking on the role of president of the hospitality and real estate group, and member of the corporate operating committee, for Kohler Co. She is also a former chair of BHA Scotland,one of only nine women in the world to hold the title Master Innholder and a former winner of the RAC Manager of the Year and Catey Manager of the Year awards. Debbie recently stepped down from her role at Kohler Co. and is deciding her next move in the industry.

Company
Hospitality and Real Estate Group, Kohler Co.
Job Title
Former President

 

Debbie White


Debbie_white

Debbie first joined Sodexo in January 2004 as chief finance officer, at a time when the company’s growth had stalled. She was instrumental in turning around the company’s fortunes, delivering excellent financial results and a strong platform for growth. Debbie later became the senior vice president and chief financial officer for Sodexo Inc. (North America), where she was responsible for overseeing revenues of $8 billion. As chief executive, she now has overall responsibility for the profitability of the Sodexo business throughout the UK and Ireland. Debbie is a member of SWIFT, Sodexo’s international women’s forum for talent and a global body that embeds the development of women across the organisation. She also recently became a trustee of the Sodexo Foundation in the UK.

Company
Sodexo Ltd
Job Title
Chief Executive UK and Ireland

 

Deborah Harvey


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Deborah is an inspiring role model and has worked hard to develop a company that stands apart from industry norms and supports the ‘case for change'. Far from merely replicating her own early experiences in the industry (where advancing her role was particularly challenging), Deborah has shaped Pabulum into one that embraces its female employees' development and growth – helping to change traditional industry patterns.

Company
Pabulum
Job Title
Chairman

 

Debrah Dhugga


Debrah_dhugga

Debrah is solely responsible for all operations at five-star luxury boutique hotel, DUKES St. James London. Reporting directly to the hotel’s owner in Dubai, she has grown top line revenues by 21 percent and gross operating profit by 39 percent since joining in 2009. Earlier this year, the hotel won the ‘World’s Ultimate Service Award in Hospitality’ at the World Travel Awards. Debrah holds a fellowship with the Institute of Hospitality, and is a member of the Institute of Directors, the Spa Association Advisory Board, and Business Women Leaders. She is also a trustee for the hospitality charity One and All. In 2011, Debrah became a founding member of the Leading Ladies of London, an organisation comprised of female general managers of five-star hotels whose mission is to bring more female leaders into the hotel industry.

Company
DUKES St. James London
Job Title
General Manager

 

Delia Smith CBE


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The most tried and trusted of British TV cooks, Delia has been teaching the nation for over 30 years. She is the UK's best-selling cookery author with more than 21 million copies sold. In 1969 Delia became the cookery writer for the Daily Mirror's new magazine, and three years later began columns for the Evening Standard and the Radio Times. Her TV career began in 1973 with BBC series Family Fare and was followed by Delia's Cookery Course. Delia's other great passion is football and in 1996 she became director of Norwich City FC.

Company
Freelance
Job Title
Cook, Author and TV Presenter

 

Doreen McKenzie


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Doreen has worked in the travel industry for nearly 40 years building Knock Travel into a leading business in Northern Ireland. She was awarded the Northern Ireland Travel and Tourism Personality accolade in 1998 in recognition of her work and achievements. More recently she was a finalist in the CBI First Women Awards 2009, won a BT Business Woman of the Year award in 2008 and the company was awarded a TTG Award for Excellence in 2007.

Company
Knock Travel
Job Title
Owner

 

Elaine Higginson


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As managing director of United Coffee UK and Ireland, Elaine sets ambitious growth objectives, agreed by the European board, then motivates her 350-strong team to deliver outstanding results and beat all deliverables. United Coffee works with restaurants, cafés and high street retailers including McDonald’s, Greggs, BaxterStorey, Waitrose and Tesco – every year, around 20 billion cups of coffee sold in the UK come from United Coffee machines or beans. Elaine has a reputation in the industry for her energy, enthusiasm, professionalism and outstanding customer service. This was recognised at the end of 2011 when she received an award for outstanding contribution to the coffee industry.

Company
United Coffee UK and Ireland
Job Title
Managing Director

 

Emma Woods


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From a background of healthcare marketing as marketing director at Unilever for 17 years, Emma joined Pizza Express in 2008 and was instrumental in developing the Leggara pizza. Launched in 2009, Leggara is a food range designed for those who want to enjoy eating out without putting on weight. In 2013, Emma moved to Merlin Entertainments, where she holds the role of group marketing director.

Company
Merlin Entertainments
Job Title
Group Marketing Director

 

Fiona Legros


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Fiona co-founded Results Search & Selection, which provides executive recruitment and coaching services for the leisure and retail, food and drink, support service and healthcare industries, in 2001. She moved into recruitment in 1988, following key roles at InterContinental Hotels and Storehouse Group plc. A fully-qualified NLP practitioner, Fiona manages senior level leisure and retail recruitment assignments with major organisations such as Sodexo and Spirit Pub Company.

Company
Results Search & Selection
Job Title
Managing Director

 

Fiona Ryland


Fiona_ryland

Fiona joined Compass in November 2008, following five years in HR operations at Comet. Previously, she worked at retailers including Dixons, Asda and Safeway in operational roles. Since joining Compass, Fiona has looked after a number of areas of the business, including managing the HR shared services and most recently supporting the business and industry sectors. She was appointed as HR director for Compass Group UK and Ireland in February 2013.

Company
Compass Group UK and Ireland
Job Title
HR Director

 

Flo Powell


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Flo is a former director of ACE, is the award-winning training and support organisation dedicated to providing expert cruise training and support for travel agents. ACE is supported by 36 of the world's leading cruise lines and in turn supports over 20,000 individual travel agents. Prior to that, she was executive director of the Tourism Society, a membership association for individual tourism professionals. Flo is now senior PR account manager for Midnight Communications.

Company
Midnight Communications
Job Title
PR Senior Account Manager

 

Franca Knowles MBE


Franca_knowles

Franca started working at Beds and Bars, formerly known as Interpub, in 1988 when it was a small pub business based in London and the South East. Today, it runs hostels, pubs and bars across Europe. Franca’s focus on training and development has helped drive this growth, and the company’s Footsteps Training Programme, which she developed, has won a number of national awards. Franca received an MBE for her services to hospitality in 2009.

Company
Beds and Bars
Job Title
People Director

 

Francesca Ecsery


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Francesca has more than 18 years' experience in the travel industry, and was formerly global sales director for Cheapflights Media. Prior to Cheapflights Media, she was managing director, international division, of STA Travel whose business then extended over 76 countries, 32 of which were secured under her leadership. Francesca also holds an executive position in WACL (Women in Advertising and Communication in London) and is a non-executive board member of Travolution, owned by the TW Group.

Company
SHARE plc, The Share Centre and Sharefunds
Job Title
Non-Executive Director

 

Gill Benwell


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Gill's first challenge at Butlins was to instil a sense of teamwork into an uncommitted and largely seasonal staff. She developed a training programme to deliver a sense of belonging and pride, especially in the concept of customer care, throughout the business. Instigating the 'First 30 minute experience' programme, Gill slashed complaints to well below industry norms. Gill has been with Bourne Leisure for over 30 years, working her way up through the ranks from PA to operations director for Haven, and then director.

Company
Bourne Leisure (Butlins)
Job Title
Director

 

Gillian Singh


Gillian_singh

Since joining Go-Ahead, Gillian has challenged traditional methods of marketing activity and innovation in the rail and bus industry - revolutionising the group’s approach to customer relationship marketing, launching new digital services such as mobile ticketing, mobile top-ups and smartcards. Go-Ahead now regularly communicates with over 2.5 million passengers and the company’s performance has consistently improved under her tenure. After working with the company on a consultancy basis for three years, Gillian was appointed group marketing director in November 2011.

Company
Go-Ahead
Job Title
Group Marketing Director

 

Harriet Green OBE


Harriet_green

Harriet was appointed CEO of Thomas Cook in 2012. Prior to this, she was CEO of leading high service technology distributor, Premier Farnell plc. She is a member of the UK Prime Minister's Business Advisory Group and a trustee of the PeaceWorks Foundation. Harriet was a finalist for the Veuve Clicquot Businesswoman of the Year award in 2009 and has been listed as one of The Financial Times’ Top 50 Women in World Business. In 2010, she received an OBE for services to industry.

Company
Thomas Cook
Job Title
Group CEO

 

Helen Jones


Helen_jones

As group executive director for Caffè Nero, Helen is helping to drive the group’s further expansion into the international markets and develop a consumer products division. Before joining Caffè Nero, she held the role of managing director at Zizzi and played a key role in its expansion, opening 22 new restaurants and transforming a further 56, and introducing a range of new programmes. Helen previously worked for Ben & Jerry’s for 15 years, launching the US ice-cream brand into the UK market.

Company
Caffè Nero
Job Title
Group Executive Director

 

Hélène Darroze


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French chef Hélène Darroze launched her second eponymous site (the first being in Paris), in the refurbished Connaught Hotel in spring 2008, which went on to win its first Michelin star in 2009. Hailing from a long line of chefs, Darroze started out in hospitality as administrative manager to Alain Ducasse. She took over her family restaurant in 1995, before moving to Paris four years later and launching her own restaurant on the Left Bank, which also has a Michelin star. She now splits her time between the UK and French capitals.

Company
The Connaught (London) and Hélène Darroze (Paris)
Job Title
Chef Patron

 

Jackie Cupper


Jackie_cupper

Jackie joined Spirit Pub Company (then Punch Taverns) as operations director in 2009, following a remarkable career. After becoming the youngest ever operations director at Gardner Merchant (now Sodexo) at the age of 27, she set up her own consultancy service, J.K. Broxton Associates. Jackie has also held senior positions at Granada Food Services and ARAMARK, where she was responsible for £150 million turnover and achieved 98 percent business retention in the UK, before taking on the role of vice president for the company’s mid-Atlantic region in the USA. Jackie is a member of the Hotel Catering and Institutional Management Association and has taken part in the Ashridge Management programme and the ARAMARK Executive Leadership programme.

Company
Spirit Pub Company
Job Title
Operations Director

 

Jacky Simmonds


Jacky_simmonds_low_res

Jacky joined TUI Travel PLC in 2000 and was appointed as group HR director in 2010, having previously held a number of senior positions including HR director roles in the airline, distribution and across tour operations. When First Choice PLC and the tourism division of TUI AG merged in 2007, Jacky was asked to take up the role of HR director in TUI UK and operated as part of the integration team. Whilst driving through significant business transformation, the HR team won Personnel Today awards for managing change and were shortlisted for employee engagement. Since Jacky became group HR director, there has been a more aligned approach to HR across the business with talent programmes, global functions for resourcing and development and an integrated HR strategy.

Company
TUI Travel PLC
Job Title
Group HR Director

 

Jan Matthews


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Jan has more than 20 years’ experience working in hospitality and catering services across a wide range of organisations, including the Navy, Army and Air Force Institutes (NAAFI), where she held a variety of operational and director level roles. As head of catering, cleaning and waste for the London Organising Committee of the Olympic and Paralympic Games (LOCOG), she held overall responsibility for serving 14 million meals over 77 days in the lead-up to and during the London Olympic and Paralympic Games. After her great work at London 2012, Jan moved to become CEO of RPGlobal.UK a strategic food consultancy operating in the international hospitality, sports, passenger gateway and hotels sector, and food and beverage advisor to the International Olympics Committee (IOC)

Company
RPGlobal UK
Job Title
CEO

 

Jane Ashton


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At each stage of First Choice's and now TUI Travel PLC's sustainable development journey, Jane has been at the forefront, influencing and encouraging key people in the company – from the board to customer-facing employees – to incorporate sustainability considerations into their work. Jane works tirelessly with industry peers and bodies both in the UK and internationally to develop a more sustainable tourism industry.

Company
TUI Travel PLC
Job Title
Director of Group Sustainable Development

 

Jane Bristow


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Jane admits that one of her most challenging, yet fulfilling roles, was heading up the logistics division at Whitbread PLC, where she was the first female to take up the post. As a board managing director for Sodexo UK and Ireland, the training and development of her team is a top priority and she has mentored many team members into promotional roles including Michael Godfrey, executive chef at Eton College, who has won many industry awards.

Company
Sodexo Ltd
Job Title
Managing Director - Education

 

Jane Dyson


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Jane started her business, The Network, over 20 years ago in the North of England and quickly grew in reputation as someone who is trusted to do an excellent job. She delivers road shows for major travel publications and represents tourism and worldwide destinations, giving them a UK platform and audience. The Network is also the administrator for TIPTO – the Truly Independent Professional Travel Organisation - and coordinates the largest agents’ UK conference for the Association of Cruise Experts. Jane has actively helped people in the industry and is often part of panel and round table discussions to form collaborative solutions.

Company
The Network FMP
Job Title
Owner

 

Jane Sunley


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Jane founded Purple Cubed (formerly known as learnpurple) in 2001 and its sister company, talent toolbox, in 2005. She invented the award-winning online talent management system which was successfully launched in 2005 and is now utilised in over 22 countries worldwide by organisations including Malmaison and Hotel du Vin. Jane is also president of HR in Hospitality, a member of The Talent Foundation and a visiting fellow at both Oxford Brookes and Sheffield Hallam Universities.

Company
Purple Cubed
Job Title
Chief Executive

 

Janice Gault


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The NI Hotels Federation is a not-for-profit limited company representing the hotel and guesthouse sectors in Northern Ireland. Its main roles are identifying and reviewing issues affecting the hospitality industry and lobbying governments and the NI Assembly on the economic and employment opportunities of tourism.

Company
Northern Ireland Hotels Federation
Job Title
Chief Executive

 

Janis Kong OBE


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Janis has a wealth of experience in the travel, transport and tourism industry, having had a 33-year career with BAA where she held numerous operational positions including managing director at Gatwick Airport. Before leaving BAA in 2006, Janis was chairman of Heathrow Airport Limited for five years, as well as the chairman of Heathrow Express. Janis joined the board of TUI as non-executive director in May this year, and also holds non-executive positions at two other publicly-listed companies; Kingfisher PLC and Portmeirion Group PLC. In addition, she is also a non-executive director of Network Rail and VisitBritain, as well as a non-executive board member of Copenhagen Airports A/S and chairman of the board of trustees of Forum for the Future.

Company
Network Rail, TUI, and VisitBritain
Job Title
Non-Executive Director

 

Jemima Bird


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Jemima was previously marketing director at Tragus Holdings. She joined Tragus in 2010 and is responsible for their high street brands – Café Rouge, Strada and Bella Italia – as well as the brasseries division including Belgo, Huxleys, Ortega and Amalfi. She previously worked for Musgrave Retail Partners with responsibility for the brand strategies for Budgens and Londis and, prior to that, the Co-operative Group as director of brand.

Company
Jemima Bird Ltd.
Job Title
Director

 

Jenny Body OBE


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Jenny joined the aerospace industry as an apprentice engineer in the 1960s. During a lifetime’s career with Airbus, she became the company’s most senior female engineer, eventually progressing to head of research and technology business development. Jenny was appointed vice-chairman of the Royal Aeronautical Society’s Women in Aviation and Aerospace Committee in 2009 and, in May 2013, became the society’s first female president since its foundation in 1866. In 2011, she received an OBE for her services to aviation and aerospace.

Company
Royal Aeronautical Society
Job Title
President

 

Jill McDonald


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Jill joined McDonald's in 2006 as chief marketing officer UK & Northern Division responsible for marketing, product development, customer innovation, business strategy and leadership of McDonald's Olympic 2012 sponsorship. She was promoted to chief executive of the UK business in 2010. She joined McDonald's from British Airways where she spent 16 years. In 2008 Jill was voted “Marketeer of the Year” by the Marketing Society.

Company
McDonald's Europe
Job Title
Chief Executive and President, McDonald's UK and President, Northern Division

 

Jill Stein OBE


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Jill has been instrumental in running and inspiring the growth of the company which includes four restaurants, accommodation, a cookery school and three shops. The business has continued to grow over the past three decades and now employs an average of 350 staff, 90% of whom are local to Cornwall, with an annual turnover of £14 million. The company has won numerous awards including Egon Ronay's Restaurant of the Year (1996), Hotel & Restaurant magazine's Restaurant of the year (1998-2004) and an AA Award for English Seafood Restaurant of the Year (2002). In 2013, Jill was awarded an OBE in the Queen's Birthday Honours.

Company
The Seafood Restaurant
Job Title
Director

 

Jillian MacLean MBE


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Despite having launched at the height of the recession in 2008, Drake & Morgan already operates six bars and turned profitable in 2010. Jillian has been wholly responsible for the concept, development, launch and running of all the venues. She has won numerous awards including a Catey, Rising Star from the Retailer of the Year Awards 2010, Caterer & Hotelkeeper's 2010 Pub and Bar Award and the Women 1st Shine 2011 Outstanding Entrepreneur Award. Jillian was also shortlisted for the Veuve Clicquot Business Woman of the Year award 2011, and was awarded an MBE in 2013.

Company
Drake & Morgan
Job Title
Managing Director

 

Jo Boydell


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Jo joined Travelodge, the UK’s first budget hotel chain, in March 2013. She is a qualified accountant, with a wide range of experience in private and public companies. Prior to joining Travelodge, Jo held finance director roles at Mothercare and Snap Equity, the parent company of Jessops. She previously worked in senior financial roles for other major consumer brands, including Ladbrokes, Hilton Group and the EMI Group.

Company
Travelodge
Job Title
Chief Financial Officer

 

Jo Rzymowska


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Jo joined Royal Caribbean in 2005 as sales and marketing director, UK and Ireland. Sales performance has grown 25% year-on-year, and Royal Caribbean International successfully introduced the first new-build ship dedicated to the UK and Ireland market, Independence of the Seas. Jo took up her current role in 2007 taking on guest and trade services. Jo was recently nominated in Travel Weekly as one of the Top 40 Power Players in the industry.

Company
Royal Caribbean International, Azmara and Celebrity Brands
Job Title
Associate Vice President and General Manager

 

Judith Moreton


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During her 25 year career in aviation, Judith has worked in a variety of senior positions with organisations such as Shell Aircraft Ltd, UPC Aviation Service and Virgin Express. Prior to establishing her own highly successful business aviation consultancy firm, Judith served as managing director of Bombardier Skyjet International, expanding the company into the Middle East and Asia Pacific, and leading the business until it was sold in 2008. Judith’s talents have also extended to expanding her team’s personal and professional development, offering coaching and investing in relevant individual training. Judith has recently been appointed vice president and general manager at Jet Aviation’s London Biggin Hill.

Company
Jet Aviation London Biggin Hill
Job Title
Vice President and General Manager

 

Judy Hargadon


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Judy joined the School Food Trust in 2006 prior to a 30 year career in healthcare management, with a special focus on innovation and improvement. Judy was actively involved in the Take Our Daughters to Work scheme, and chaired the trustees for five years. Her previous post was as director of New Ways of Working in the NHS Modernisation Agency, the national lead to increase productivity and improve patient outcomes. Judy retired in 2013, but still champions the cause of good food for children.

Company
School Food Trust
Job Title
Now retired - formerly Chief Executive

 

Julia Hands


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In the 10 years since the formation of Hand Picked Hotels, Julia has led the group to remarkable success including AA Hotel Group of the Year 2004-5, one of the top 10 entrepreneurs in the UK in the National Business Awards 2005, AA Hotel of the Year Scotland, won by Norton House Hotel, Edinburgh 2008-9 and Best Customer Service Programme at the Training Journal Awards 2010.

Company
Hand Picked Hotels
Job Title
Chair and Chief Executive

 

Julia Lo Bue-Said


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After studying travel and tourism at college, Julia began her career with roles at WHSmith Travel, Balkan Holidays and The Best Travel Group before joining Advantage Travel. As leisure director for Advantage, Julia oversaw the leisure travel function for the company. She also drove the Advantage Travel Gateway, which launched in 2010 and underpins the core leisure strategy across the business. After 18 years with the company, Julia was appointed managing director of Advantage Travel Centres in July 2013.

Company
Advantage Travel Centres
Job Title
Managing Director

 

Julia Sibley MBE


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Julia became chief executive of the Savoy Educational Trust in 1998 following the sale of the Savoy Group and the release of £35m to the Trust to advance and develop education, training and qualifications in the UK hospitality industry. Under her leadership, it has supported countless individuals, educational bodies, trade associations and organisations, as well as helping to fund competitions like Springboard's FutureChef and the Restaurant Association's Young Chef & Young Waiter of the Year Award. Julia was awarded an MBE in January 2014.

Company
Savoy Educational Trust
Job Title
Chief Executive

 

Julia Simpson


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Julia became chief of staff at IAG in January 2011 and is responsible for global communication, government relations and business services. Previously, she was head of corporate communications at British Airways. Before joining the aviation industry, Julia held a number of other key communication positions in the Government, including advisor to the Prime Minister for strategic communications and director of communications at the Home Office. She has also worked as a journalist.

Company
International Airlines Group (IAG)
Job Title
Chief of Staff

 

Juliana Delaney


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A former journalist and marketing professional, Juliana is now the chief executive of the £7 million Continuum Group, based in York. With more than 25 years designing, marketing and operating museums, cultural and heritage projects and commercial visitor attractions, Juliana has led Continuum to create and operate high profile cultural attractions across the UK and overseas. As chief executive, Juliana has implemented career development programmes and apprenticeships to support both individuals and company goals, and leads the people that work for her to build, nurture and develop great teams. Juliana has held a variety of board positions and is an active member of leading industry associations.

Company
Continuum Group
Job Title
Chief Executive

 

Julie Barker


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In her role at the University of Brighton, Julie has led her team to develop accommodation and conference solutions in a competitive market, generating £15 million of income. In July 2011, Julie was elected as managing director of The University Caterers Organisation Ltd (TUCO), the leading professional organisation representing the hospitality sector in higher and further education. She was included in Cost Sector Catering’s Public Sector Catering Top 20 Most Influential 2011 listing andwas awarded the Food Service Merit Award by the Catering Equipment Suppliers Association (CESA) in 2012.

Company
The University Caterers Organisation (TUCO)/ University of Brighton
Job Title
Managing Director/ Head of Accommodation and Hospitality Services

 

Julie Houlder


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Julie has worked in public transport for 28 years. As head of finance and business planning for Centro, the West Midlands integrated transport authority, she is the highest-placed woman within the organisation and an integral member of the operating board. Julie came to the public transport industry after four years at the health service and qualified as an accountant in 1984. Various accountancy and business planning roles followed and, for the past 10 years, she has effectively managed the finance function at Centro. Julie is also a leading mentor for staff on the Centro Talent Programme, developed to identify future business managers and leaders. She takes her position as a role model extremely seriously, and always encourages women to grow and reach their full potential.

Company
Centro
Job Title
Head of Finance and Business Planning

 

Julie Moore


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Julie joined Green Gourmet, which supplies a large range of meat, poultry, fish and bakery products to foodservice customers, in February 2008. Since joining the company, she has doubled its turnover and maintained double digit growth every year. A former trainee chef, Julie also has a postgraduate degree in marketing and won the Woman of the Year Award at the 2013 Gloucestershire Women in Business Awards.

Company
Green Gourmet Ltd.
Job Title
Managing Director

 

Julie Southern


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Julie joined Virgin Atlantic in 2000 and four months later was appointed chief financial officer, steering the airline through various economic challenges faced by the industry from 9/11 to global recession in 2009. Julie was promoted to chief commercial officer in 2010. She started her career as a graduate trainee with Mars before training as a chartered accountant with PriceWaterhouseCoopers. Julie recently left Virgin Atlantic Airways and is currently deciding her next career move.

Company
Virgin Atlantic Airways
Job Title
Former Chief Commercial Officer

 

Juliette Joffe


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Juliette launched Bistroquet restaurant in Camden in 1984. She worked front of house, husband Russel worked in the kitchen, and the restaurant attracted everyone from Spandau Ballet to Bob Hoskins. Next came Café Flo in Belsize Park in 1987, which the Joffes developed into a chain of eight and sold on in 1994. After several years in Israel, the duo returned to the UK to launch their new project, Giraffe Restaurants. In 1998 the couple launched the first Giraffe restaurant in Hampstead and, 25 Giraffe restaurants later, they still work together every day.

Company
Giraffe Restaurants
Job Title
Founder and Director

 

Karen Browne


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Karen is a member of the marketing committee of Hospitality Action, a board member of industry networking forum Arena and a member of the steering committee of the Craft Guild of Chefs. Karen works with PACE to ensure sustainable growth for the organisation, she is part of the team that is supporting Simon Hulstone to compete in the Bocuse d'Or in Lyon and is a founder member of the Mercury Group.

Company
William Murray
Job Title
Chief Executive

 

Karen Davies


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Karen has a wealth of experience in the licensed retail sector. She held senior roles at companies including Scottish & Newcastle and Spirit before joining Novus Leisure in 2005. Karen qualified in human resource management at the University of Leicester and spent her early career at Mansfield Brewery and Greenalls Plc. A chartered member of the CIPD, Karen practises what she preaches on personal development and recently completed a MSc in International HR Management at Cranfield University.

Company
Novus Leisure
Job Title
HR Director

 

Karen Forrester


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After 15 years with pub group Mitchells & Butlers, latterly as a divisional director, Karen joined TGI Friday's to take on one of her biggest challenges – restoring the brand to its former glory. The last three years have seen Karen deliver record sales and guest feedback scores. She gives exceptional guidance and council to senior management teams in developing and championing the cause of front line employees and in pursuit of competitive advantage through superior service.

Company
TGI Friday's
Job Title
UK Managing Director

 

Karen Ramirez


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Karen heads up Lingua Communications, which specialises in managed communications campaigns. She is also a member, and former chair, of the Association of Women Travel Executives and is the director of steering group, Business Against Poverty. Karen is regarded as a creative and innovative leader and takes businesses forward in a logical and effective way.

Company
Lingua Communications
Job Title
Managing Director

 

Kate Martin


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The Brookwood Partnership was formed as a limited company in 1996 and specialises in the independent education sector. In 2007 they were recognised by the BHA for their lead in using fresh food produce, sourced where possible from local suppliers. In 2008 Kate was presented with the Catey Food Service Caterer award. The company has also achieved a listing in The Sunday Times 100 Best Companies to Work for in both 2008 and 2010.

Company
The Brookwood Partnership
Job Title
Joint Managing Partner

 

Kate Nicholls


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Kate’s first contact with the licensed trade was in strategic affairs at Whitbread, where she absorbed the culture and style of the pub industry. She initially worked with ALMR as a consultant and joined the organisation as head of communications in 2001. Kate was promoted to strategic affairs director and deputy CEO for ALMR in 2010, and is an influential figure in both the investment community and government working groups.

Company
Association of Licensed Multiple Retailers (ALMR)
Job Title
Strategic Affairs Director

 

Kathryn Beadle


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Kathryn started her career as a trainee travel consultant with Hogg Robinson Leisure. She spent 18 years with the company rising through the ranks to become their youngest and only female regional sales manager before being appointed sales director. Kathryn was given an award by the City of New York in 2003 for her support of the city through promotional activity following the events of 9/11. She joined Hurtigruten in 2008 and was appointed managing director of UK, Ireland and USA in 2010. Kathryn is also an active member of the Association of Cruise Experts.

Company
Hurtigruten
Job Title
Managing Director

 

Kellie Rixon MBE


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Kellie joined the De Vere Group in 2005 as people development director of De Vere Hotels. In January 2010, she founded the De Vere Academy of Hospitality (DVA) and was appointed group brand development director and head of group communications in October 2011. As MD of DVA, Kellie’s goal is to help 10,000 young people grow to reach their potential within the UK hospitality industry – with 2,000 already trained. Kellie started her career with resort operator Bourne Leisure, before developing her operational skills within the UK pub retailing industry, firstly managing individual pubs and restaurants and then moving into regional management roles. She then moved into HR retail with TK Maxx, supporting the roll-out of the brand across the UK.

Company
De Vere Group/ De Vere Academy of Hospitality
Job Title
Group Brand Development Director/ Managing Director

 

Laura Frith


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Laura is a chartered psychologist and has broad-range expertise that she has applied in both the public and private sectors. She has worked with many household names including Lloyds, the Metropolitan Police, Liverpool Victoria, PA Consulting and Arthur Andersen. In her role at IHG, Laura works for an organisation with 640,000 rooms and over 4,400 hotels in 100 countries around the world. The company operates seven hotel brands – InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn, Holiday Inn Express, Staybridge Suites and Candlewood Suites.

Company
InterContinental Hotels Group
Job Title
Vice President HR

 

Lisa Allen


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Lisa joined Northcote Manor in 2001 as a demi-chef-de-partie, where a series of annual promotions resulted in her attaining the role of head chef in April 2005, under the direction of chef-patron Nigel Haworth. At just 23 Lisa was one of the first women to rise to the ranks of head chef in the Michelin-starred Northcote.

Company
Northcote Manor
Job Title
Head Chef

 

Liz Chandler


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As director of corporate development at Merseytravel, Liz has led an organisation-wide transformation programme that has helped the business achieve a £4.7 million saving. She has also established Merseylearn, a unique management and trade union partnership designed to upskill transport workers and professionalise and raise the profile of the industry. The Merseylearn project is now externally recognised as a leading edge programme in learning and development. Liz also plays a strategic role in the development and implementation of Local Employment and Skills Action Plans across the Liverpool City region, helping to tackle worklessness and NEET unemployment. In 2007, she was awarded the Linda Ammon Award at the UK National Training Awards for her dedication to developing people.

Company
Merseytravel
Job Title
Director of Corporate Development

 

Liz McGivern


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Liz joined Red Carnation in 2001 and quickly used her influence to revolutionise the learning and training culture. Liz's key achievements include devising and overseeing a dynamic front office training programme which resulted in an increase of £1 million revenue through developing the team's skills in upselling rooms. This gained recognition with the Hotel Reservation Service Award for 2008/9. In November 2009 Liz was named HR Manager of the Year at the Cateys.

Company
Red Carnation Hotels
Job Title
Vice President of Human Resources and Training

 

Liz Phillips


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Since being appointed director, Liz has developed a centralized approach to recruitment, training and communications across all Mitchells and Butlers brands through e-learning, e-recruitment and e-communications and creating an online staff portal. The company was awarded the Personnel Today award 2010 for HR Impact.

Company
Mitchells and Butlers
Job Title
Director of Resourcing and Employee Relations

 

Liz Smith-Mills


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If there is a housekeeping or hospitality initiative, it is more than likely that Liz will be involved to some degree! She is a former chair, and current vice chair, of the Yorkshire branch of the Institute of Hospitality, with a focus on developing managers of the future. Liz has distinguished herself over the years by becoming a founder member of three branches of the UK Housekeepers' Association.

Company
Institute of Hospitality/ H2K of Harrogate
Job Title
Vice-Chair/ Business Development Manager

 

Lorraine Barnes-Burton


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Lorraine started her career with the BBC concentrating on events. She moved to the travel industry through the Evening Standard where she began the Gold Leisure Club. She is the co-founder and now chief executive of the British Travel Awards. As well as being a fantastic awards night that is a “must do” date in the travel calendar, the British Travel Awards puts together the largest consumer survey of the industry.

Company
British Travel Awards
Job Title
CEO

 

Lou Willcock


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Lou began her career in contract catering and founded Customised Contract Catering, with Mike Day, which was sold ten years later to Granada. In 2003 she and Mike founded IndiCater – now a leading back-office management software provider for the industry. Lou was elected chair of the Bacchus Alumni Association at Oxford Brookes in 2001 and has been instrumental in launching and driving the mentoring programme for 4th year undergraduates. In 2003 Lou was conferred as a visiting fellow in recognition of her support.

Company
IndiCater Ltd
Job Title
Founder and Director

 

Louise Smalley


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Louise has been part of the Whitbread family for over 12 years. Prior to her appointment as group HR director, she was HR director of its restaurants division. Louise started her Whitbread career as HR projects manager for Pizza Hut in 1995, and has a wealth of experience within various Whitbread brands, including David Lloyd Leisure. She is a trustee of sector skills council People 1st.

Company
Whitbread
Job Title
Group HR Director

 

Lucy Gemmell


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Lucy founded Rhubarb 15 years ago and since then she has been the driving force behind its success - most recently with the Royal Albert Hall catering contract and consultancy work at the Rugby World Cup and Olympics. Lucy's contacts are second to none and she has brought the most high profile events onto Rhubarb's books – from Elton John's White Tie and Tiara Ball to the Ark Charity Gala.

Company
Rhubarb
Job Title
Creative Director/Founder

 

Lucy Huxley


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Lucy has had a progressive career within travel media specifically with the two major media contributors to the travel industry. Having progressed to editor TTG, and changing its “broadsheet” style to more of a “tabloid”, in 2010 she was headhunted to Travel Weekly. She has now moved the offering to support industry partners with not only the breaking news, but points of interest, training and development and developed the technical arm of Travel Weekly – Travolution.

Company
Travel Weekly Group
Job Title
Editor-in-Chief

 

Lynn Hood


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Lynn took over the helm of the 324-bedroom Belfry Hotel, managed by the De Vere Group and set within 550 acres in Warwickshire, in November 2012. She previously held senior roles at City Inn, where she was responsible for six hotels across the UK as operations director, and Malmaison Glasgow, where she was general manager. Lynn also established her own company, Hotel Prosperity, which provides expertise in all elements of hotel operations.

Company
The Belfry Hotel and Golf Resort
Job Title
Managing Director

 

Lynn Webster


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Lynn is the immediate past chair of the British Institute of Cleaning Science (BICSc) and a board member of the British Cleaning Council promoting housekeeping as a career throughout the hospitality industry. At BICSs, Lynne worked closely with LOCOG for professional opportunities for housekeepers during the 2012 Olympics. Lynn is also managing director of her own consultancy and is recognized as an expert carrying out training and audits throughout the Industry.

Company
LWC Ltd/ British Institute of Cleaning Science
Job Title
Managing Director/ Immediate Past Chair

 

Lynne D'Arcy


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Lynne started her professional life as a solicitor specialising in employment and company law before joining Burtonwood in 1985 as a legal expert. She soon rose through the company's ranks to legal director and then managing director in 1995, before becoming managing director for Trust Inns. Lynne recently made a career move to Admiral Taverns, and is now the joint managing director.

Company
Admiral Taverns
Job Title
Joint Managing Director

 

Lynne Graham


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Lynne joined Westbury Street Holdings (WSH) in September 2010. As HR director, she is responsible for HR, talent development and training and development of over 9,000 employees across all of WSH’s businesses, which include BaxterStorey, Caterlink, Holroyd Howe, Benugo, and Portico front-of-house management services. Lynne has worked in HR in a number of sectors; her previous positions include customer services and HR director for Eurostar and HR director of British Gas.

Company
Westbury Street Holdings (WSH)
Job Title
Human Resources Director

 

Margot Slattery


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Margot joined Sodexo Ireland and Northern Ireland as an assistant manager in 1991 and her rise through the ranks to managing director has made her an inspiration for many others. Today, she is responsible for the management of 1,800 employees, serving 90,000 customers daily. Margot was also the founding chair of Women Work, Sodexo’s women’s network established in 2011, and is the representative for Ireland on Sodexo’s Diversity Inclusion Council.

Company
Sodexo Ltd.
Job Title
Managing Director Ireland

 

Mary Rance


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Since 2008, Mary has been responsible for the strategic and operational management of the Association and its lobbying activity with government and opinion formers in the inbound industry. Mary has a career leading membership and business organisations in a range of sectors. As London regional director of the CBI until 2005, Mary first became involved with lobbying on transport issues, including aviation policy.

Company
UKinbound
Job Title
Chief Executive

 

Michelle Hanson


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Michelle has been a key player in steering the company's diversity council and, as chair, leads on policy development. The company achieved the DiversityInc award 2010 for Sodexo's Spirit of Inclusion programme. Michelle led her team to huge success by achieving the Red Tractor standard in 2009. This was the first corporate accreditation to ever be achieved for sourcing food that only comes from farms and food companies that meet high standards of food safety and hygiene, animal welfare and environmental protection.

Company
Sodexo Ltd
Job Title
Commercial Director UK and Ireland

 

Namita Panjabi MBE and Camellia Panjabi MBE


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At MW Eat Ltd., every part of the offer, from kitchen production, to service, design of the restaurants or sourcing of raw materials is about emphasising the provenance of the food to the customer. Namita and Camellia strive for perfection and have brought a genuine Indian fine dining experience to London, at the same time developing a more casual dining offer, at an affordable price, whilst maintaining the genuine origins of Indian cuisine.

Company
MW Eat Ltd.
Job Title
Directors

 

Natalie Bickford


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After joining Sodexo, Natalie created the diversity agenda and established the Diversity and Inclusion Council along with its strategy in 2008. She helped develop the in-house Spirit of Inclusion programme, leading to winning, in 2010, Springboard's Diversity in Employment award, the DiversityInc award and Employers Forum for Belief and Employers Forum for Age awards. She developed Sodexo's Women Work programme and is also one of the founding members of SWIFT, Sodexo's global body that embeds the development of women across the organisation.

Company
Sodexo Ltd
Job Title
HR Director Europe

 

Niccola Boyd-Stevenson


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Niccola has over 25 years’ experience in the catering industry. Specialising in the education sector, she established her own foodservice consultancy – Panache Consultancy – in 1994. Previously, she worked for a contract caterer as regional director of operations. Niccola is also vice-chair of Foodservice Consultants Society International UK and Ireland (the professional body for catering consultants) and will take on the role of chair later this year.

Company
Panache Consultancy Ltd./Foodservice Consultants Society International UK and Ireland
Job Title
Managing Director/Vice-Chair

 

Nigella Lawson


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Nigella started work as a book reviewer and restaurant critic, later becoming the deputy literary editor of The Sunday Times in 1986. She then embarked upon a career as a freelance journalist. In 1998, Nigella brought out her first cookery book, How to Eat, which sold 300,000 copies and became a bestseller. She went on to write her second book in 2000, How to be a Domestic Goddess, winning her the British Book Award for Author of the Year. In 2000, she began to host her own cookery series on Channel 4, Nigella Bites, which won a Guild of Food Writers Award.

Company
Journalist and Broadcaster
Job Title
Food Writer

 

Olga Polizzi


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Olga is the eldest daughter of the late Lord Forte, arguably the world's best-known hotelier. She is the director of design for the Rocco Forte Collection, which owns hotels worldwide including Brown's in London, the Savoy in Florence and Tresanton in Cornwall.

Company
Various
Job Title
Designer and Hotelier

 

Patricia Yates


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Patricia has been with VisitBritain since 2005 heading up a division formed as part of the VisitBritain restructure at the end of 2007. She is responsible for research, tourism affairs and communications. Prior to her time at VisitBritain, Patricia was editor of the Consumers' Association magazine Holiday Which? for over 10 years and the editor of the annual Which? Hotel Guide since its launch in 1991.

Company
VisitBritain
Job Title
Director of Strategy and Communications

 

Paula Rogers


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Paula has owned Admiral for 16 years, previously being managing director at Drake International. She is also a partner at Furze Rogers Associates. She has built a leading recruitment business in the hospitality industry with a core base of 800 candidates, all of which have completed health and safety/hygiene training prior to going out into the workplace.

Company
Admiral Group
Job Title
Owner

 

Pauline Prow


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Pauline joined Monarch in June 2009, initially as HR director for the airline and engineering businesses, moving to the expanded group HR director role in May 2010. Prior to joining Monarch, Pauline spent 30 years in the automotive industry with General Motors (GM) where she held a range of senior HR management positions in the warehousing, manufacturing and corporate divisions, both in the UK and Europe.

Company
Monarch Group
Job Title
Group Human Resources Director

 

Penelope, Viscountess Cobham


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Lady Cobham became chair of VisitEngland in 2009 and was previously deputy chair of VisitBritain from 2005-2009. For 20 years she was responsible for restoring, and opening to the public, Georgian Hagley Hall in the West Midlands. She has served on the boards of the English Tourist Board, English Heritage, the Countryside Commission and Historic Royal Palaces, the V&A, British Waterways, the London Docklands Development Corporation, where she led on tourism.

Company
VisitEngland
Job Title
Chair

 

Penny Moore


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Penny has been the chief executive of the charity since 2004 and, during this time, has helped to raise in excess of £10 million. Penny's creativity has been essential in the development of HA's PR and marketing strategy which has included respected industry figures such as Heston Blumenthal, Anton Mosimann and Marco Pierre White.

Company
Hospitality Action (HA), the Hospitality Industry Benevolent Organisation
Job Title
Chief Executive

 

Prue Leith CBE


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In 1960, Prue started a business supplying quality business lunches, which grew to become Leith's Good Food Limited. In 1975 she founded Leiths School of Food and Wine which trains amateur and professional chefs. She chairs The Hoxton Apprentice and 3Es Enterprises and has received many honours, including the Veuve Clicquot Business Woman of the Year in 1990, and seven honorary degrees or fellowships from UK universities. Prue is a judge on the BBC television programme Great British Menu and from 2006 to 2010 was chair of the School Food Trust.

Company
Various
Job Title
Broadcaster and Writer

 

Rachael Borthwick


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Rachael joined FirstGroup, the leading transport operator in the UK and North America, in 1997 with a particular responsibility for investor relations. In 2004, she was promoted to lead the wider Group corporate communications function and is responsible for a diverse range of external and internal activity. She is a lead in the development of the Group's vision, strategy and values and change management programme, and is a member of the Group's executive management board.

Company
FirstGroup
Job Title
Group Corporate Communications Director

 

Rachael Fidler


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Rachael established Hospitality Training Partnership in 2000. Since the formation of HTP in a tiny office on the Isle of Wight, Rachael's determination, business flare, enthusiasm and drive for quality has enabled HTP to grow and grow. HTP now operates from four training centres in Portsmouth and the Isle of Wight and provides support to businesses and their staff across south east England.

Company
HTP Training
Job Title
Managing Director

 

Rachel Humphrey


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Rachel, formerly senior sous chef at Le Gavroche, was recently named head chef, the first woman to gain such a position in the restaurant's 42-year history. She joined the restaurant as an apprentice straight out of school in 1996. Encouraged by chef-patron Michel Roux, she quickly rose through the ranks, despite a three-year absence when she left the restaurant to work in the RAF catering corps.

Company
Le Gavroche
Job Title
Head Chef

 

Rita Beckwith OBE


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Alongside husband Gary, chairman of the company, she runs a firm that employs 150 at summer's peak, ferrying around two million tourists a year up and down the Thames. Until last year she also chaired the Docklands Business Club and is currently chair of UKinbound.

Company
City Cruises
Job Title
Managing Director

 

Robyn Jones OBE


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Robyn founded CH&Co in 1991 on a Government Enterprise Allowance. Within two years, the company had won the Booker Prize for Excellence as Best Young Business and Best Caterer. CH&Co now has a multi-million pound turnover, employs almost 2,000 people and holds 140 contracts nationwide. Robyn is a patron of the Association of Catering Excellence and a trustee of the PM Trust. She is a guardian member of the charity, Hospitality in Action, a winner of a Catey Award and was named the Credit Suisse Most Outstanding Woman in Business 2007.

Company
CH&Co
Job Title
Co-Founder

 

Ros Pritchard OBE


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The British Holiday and Home Parks Association is the only UK organisation founded with the exclusive objective of representing and serving those who own or manage holiday, residential, tenting and touring parks. As director general, Ros is instrumental in lobbying and representing BH&HPA members' interests to government and policymakers at all levels. She was awarded an OBE in 2005.

Company
British Holiday and Home Parks Association
Job Title
Director General

 

Ruth Rogers MBE


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Since opening the River Café in 1987, Ruth established herself as a leading figure on the London restaurant scene. River Cafe was also one of the first sites to use an open-plan kitchen, creating a unique and popular atmosphere, and was awarded a Michelin star in 1998. The restaurant spawned a number of chefs, most notably Jamie Oliver. Ruth's first cookbook, Italian Country Cookbook (authored with business partner Rose Gray who sadly died in 2010), won both the Glenfiddich Food Book of the year and the BCA Illustrated Book of the Year awards.

Company
River Café
Job Title
Chef-Owner

 

Saipin Lee


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The network of London Patara fine dining Thai restaurants, operated by S&P, was rated as offering the top Thai cuisine by Zagat and Hardens in 2005 and 2006. Saipin's determination to invest in her own staff and lead other Thai restaurants has resulted in her commitment to support the development of Thai chef apprenticeships and the setting up of an infrastructure to develop skills within the UK.

Company
S&P Restaurants
Job Title
Regional Manager UK and Europe

 

Sandie Dawe MBE


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Sandie Dawe was appointed chief executive of VisitBritain in 2009, having joined the organisation in 1991, and became director of strategy and communications in 1996. She has led marketing, business development and publicity strategies to grow the value of tourism to Britain, including cruise, culture and heritage, business and sports tourism and the UK's celebration of the Millennium. She chaired the Tourism Industry Emergency Response Group (TIER) during a period which covered issues such as SARS, the Iraq wars and the terrorist bombings in London.

Company
VisitBritain
Job Title
Chief Executive

 

Sandra Matthews-Marsh


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Sandra has been dedicated to the tourism industry for the last 25 years. Under her leadership, Visit Kent offers a comprehensive service to over 1,000 SMEs, is considered a benchmark destination management organisation by the Government, and has seen tourism in Kent grow by 25% in 10 years. Sandra also volunteers for the national steering group for English Tourism Week and was recently appointed vice-chairman of the Tourism Society.

Company
Visit Kent
Job Title
Chief Executive

 

Sandra Russell


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LACA Ltd is the leading professional body representing 750 catering managers in local authorities, private contractors and individual schools who are providers of school meals services. With 135 local authorities represented in the membership, 80% of the education catering service is provided by LACA members with around 3 million lunches being served every day in 22,000 schools. Sandra is also head of catering at Warwickshire County Caterers.

Company
Local Authority Caterers Association Ltd
Job Title
Former Chair

 

Sara Edwards


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Sara is an experienced board level HR professional who has operated in the luxury sectors of retail and hospitality with a focus on employee engagement, turn-arounds, business transformation, creating value-based cultures, talent retention and driving world-class service. Sara was listed among the Top 30 Most Influential HR Practitioners 2010 by HR magazine.

Company
Tragus Group
Job Title
Group Human Resources Director

 

Sara Jayne Stanes OBE


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The Royal Academy of Culinary Arts is Britain's leading association of chefs and restaurant managers whose principal aims include raising the standards of food, cooking and service through education and training. Sarah is also a food writer and author of Chocolate - the Definitive Guide, and chairman of the Academy of Chocolate, launched in 2005 to encourage chocolate lovers to ‘look beyond the label'.

Company
Royal Academy of Culinary Arts
Job Title
CEO

 

Sharon Glancy


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Sharon is the founder of Women 1st and is responsible for overseeing the People 1st Training Company, which develops solutions to ensure there is a collaborative approach to growing skills and productivity across the industry. Sharon joined People 1st as a regional manager in 2004, having spent the early part of her career with Investors in People and the Prince's Trust. Sharon received a special commendation from the Shine Awards in 2008.

Company
People 1st Training Company
Job Title
Director

 

Stella West Harling


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Stella has managed to galvanise different sectors of the Dartmoor food and drink industry to understand the value and importance of good quality, local food, well cooked and presented, and recognising its contribution to a healthy lifestyle. This has been delivered through innovative training at Ashburton Cookery School, free or subsidised courses for those most in need and successful food and drink festivals on Dartmoor.

Company
Ashburton Cookery School
Job Title
Founder and CEO

 

Su Cacioppo


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Su joined the company in 1991 and was appointed to the board in 2008. She previously worked for Courage Ltd and Allied Leisure. Su worked in several operational roles in J D Wetherspoon, before being appointed as personnel director in 1999 and personnel and legal director in 2006.

Company
JD Wetherspoon
Job Title
Personnel and Legal Director

 

Sue Hurdle


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Sue's greatest achievement is the establishment of the Travel Foundation - the only UK charity dedicated to engaging the tourism industry in practical actions for sustainability. The creation of the charity in 2003 generated a new funding source for sustainable tourism and a step-change in the involvement of the industry in initiatives to improve the well-being of destination communities and protection of the environment. The Travel Foundation has raised over £7 million for sustainable tourism initiatives, predominantly from travel companies and their customers.

Company
The Travel Foundation
Job Title
Chief Executive

 

Sue Kavanagh


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Sue has had an extensive career within the travel industry over the past 25 years beginning as a management trainee for Lunn Poly and progressing to Carlson Wagonlit where she became HR Director. Not only did she help shape her own organisation globally, she also revamped the ITT (Institute of Travel and Tourism) where she is now a director, and the Guild of Travel Management Companies.

Company
Qatar Airways
Job Title
Regional HR Manager Europe

 

Sue Kemp


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Sue joined LEGOLAND Windsor, part of Merlin Entertainments, in 2010. She originally joined Merlin in 2002 as operations director for Warwick Castle, where she was responsible for the day-to-day running of the castle and its events. She later moved to a similar role at Alton Towers before returning to Warwick Castle as general manager. Before joining Merlin, Sue spent 15 years at Marks & Spencer where she held a number of management roles.

Company
LEGOLAND Windsor
Job Title
Divisional Director

 

Sue Parfett


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The Brookwood Partnership was formed as a limited company in 1996 and specialises in the independent education sector. In 2007 they were recognised by the BHA for their lead in using fresh food produce, sourced where possible from local suppliers. The company has also achieved a listing in The Sunday Times 100 Best Companies to Work for in both 2008 and 2010.

Company
The Brookwood Partnership
Job Title
Managing Partner

 

Susan Martindale


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Susan joined Mitchells & Butlers as retail operations director in 2008, previously working as a director for Marston's, Thompson and Evershed plc. She has held a number of senior roles within the company, including divisional director for Hollywood Bowl and High Street Bars and Venues and brand operations director for All Bar One. In 2011/12, Susan steered Mitchells & Butlers through the biggest cultural change programme the company has ever seen. She was appointed as group HR director in November 2012.

Company
Mitchells & Butlers
Job Title
Group HR Director

 

Suzanne Jackson


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Suzanne is responsible for leading all functions of the newly-established Hospitality Guild, which operates to transform the profile of and simplify access to high-quality training programmes in the hospitality sector. From running a pub at the age of 19 to working as central operations and recruitment director for Punch Taverns, one of the UK’s leading pub companies with more than 6,500 pubs, she has worked at a wide variety of levels in hospitality, from the coalface to the very top tier. During her time at Punch, Suzanne oversaw 900 pubs and £55 million annual operating profit, as well as the development of a strategy to ensure 550 leased pubs were able to operate as an independent division with Spirit Pub Company when it was de-merged from Punch in 2011.

Company
The Hospitality Guild
Job Title
Executive Director

 

Tea Colaianni


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Tea has over 16 years’ experience in HR management in different sectors at European and international level. Prior to joining Merlin in 2010, Tea worked at Hilton for seven years and was responsible for the HR function in a region comprising more than 20,000 employees, 180 hotels and operating in 25 countries. Merlin has 60 attractions in 13 countries and almost 15,000 staff worldwide. It operates a unique portfolio of iconic global brands including LEGOLAND, SEA LIFE and Madame Tussauds, supported by local attractions such as The London Eye, Gardaland, THORPE PARK and Alton Towers.

Company
Merlin Entertainments
Job Title
Group HR Director

 

Teresa Walsh


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Teresa's career has grown over the past few years, from Med Hotels to Lastminute. Prior to her current role as head of product for Thomas Cook, she was managing director of Club 18-30. Teresa has been involved in the industry for a long time, mostly in sales and operation roles, and has shown that she can influence and make decisions that impact the industry, as well as her organisation and immediate team.

Company
Thomas Cook
Job Title
Head of Product

 

Tessa Bramley


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Tessa is a fellow of the Institute of Master Chefs of Great Britain. Her innovative modern style, which mixes British and Mediterranean influences with those from further afield, has earned her recognition from all the major food guides. The restaurant was voted Newcomer of the Year in the 1988 Good Food Guide, Northern Restaurant of the Year in 1991 and, in 1995, The Old Vicarage was awarded two stars from the Egon Ronay Organisation. The restaurant has also achieved its first Michelin star.

Company
The Old Vicarage
Job Title
Chef Patron

 

Tracey Rogers


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Tracey uses her experience and portfolio of skills gained in the retail sector to further Unilever Food Solutions as a market leader. She has led initiatives including a new on-trade strategy for pubs and the KNORR 4 Promises campaign: better taste, better ingredients, better planet and better efficiency, which brought Unilever's sustainability credentials into sharp focus and includes reformulations of recipes and repackaging of the range.

Company
Unilever Food Solutions UK
Job Title
Managing Director

 

Trisha Proud


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Trisha’s career has seen her employ management and training skills across a variety of industries, including facilities and contract management, catering, and training. She has worked at senior and board level within large corporate organisations, including The AA, where she developed a mentoring programme, and Sutcliffe, Compass/Eurest and ARAMARK. Trisha has also worked with other well-known companies such as Hamard Catering, Hall Ellison and Pelican Buying. Trisha has been a significant role model throughout her career, always aiming to get the best from her team. She is keen to share her knowledge and experience, and helps individuals achieve their own career goals.

Company
Partners in Solutions Ltd
Job Title
Managing Partner

 

Ufi Ibrahim


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Ufi has extensive experience in policymaking with governments and industry across the world thanks to her previous role as chief operations officer at the World Travel and Tourism Council. She was appointed chief executive of the BHA in 2010. Her understanding of international tourism and skill in negotiation with a variety of governments is already being used to raise the profile of hospitality above the clamour of competing sectors.

Company
The British Hospitality Association
Job Title
Chief Executive

 

Val Carter


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Val joined Aramark as a support manager and was promoted to operations director in the judicial division to mobilise the newly awarded prison shops contract. In order to gain a more rounded experience of the business, Val joined supply chain as senior liaison manager and, as part of her role, was the key point of contact for Defra on the PSFPI initiative. Val has particular expertise across the education, healthcare, offshore and defence businesses.

Company
ARAMARK Education
Job Title
Corporate Responsibility and Training Director

 

Vicky Williams


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Following over twenty years with Compass Group, Vicky moved to The Lawn Tennis Association, where she is now the head of HR and development. Whilst at Compass she held a number of roles within the company, including HR director for the newly-formed Restaurant Associates brand, and HR director for recruitment and learning and development. In one year, Vicky and her team recruited 14,000 people and developed training innovations such as the award-winning ‘One Compass Welcome’ online induction programme, as well as ensuring the function passed its first Ofsted inspection.

Company
The Lawn Tennis Association (LTA)
Job Title
Head of HR and Development

 

Victoria Sanders


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Prior to her role at 118 118 Victoria was MD of Teletext Holidays, where she focused on changing the proposition from an analogue distribution channel to digital, with the company now recognised as a market leader. She led a complete turnaround of the business. From a £5.5 million loss in 2009, Victoria took the business to a £2.7 million profit in 2010. Following her success at Teletext, she joined 118 118 in 2013 to launch its new travel division.

Company
118 118 Travel Division
Job Title
Managing Director

 

Vivien Sirotkin


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Vivien was the first female general manager of a 5 star hotel in Europe - Gleneagles Hotel – from 1988–2001. She became vice president of Guinness Enterprises US - part of the development team for more Gleneagles hotels in the US and Far East and oversaw the management of contract properties. She is the only female board director at QHotels and has been an integral part in the development and success of the brand in the UK.

Company
QHotels
Job Title
Director of Hotel Operations

 

Wendy Bartlett


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Wendy's achievements are demonstrated by both the growth of the company and the external recognition that the company has received: Shine Woman Entrepreneur of the Year Award 2010, Best Companies to Work For Annual Survey - One to Watch 2009 & 2010, voted as one of the Top 100 Most Influential People in the hospitality industry 2010 (Caterer & Hotelkeeper magazine,) Springboard Best Employer Award in hospitality and leisure, 2006, and Best Places to Work in Hospitality Award 2008 (Contract Catering).

Company
Bartlett Mitchell
Job Title
Managing Director

 

Zareena Brown


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Zareena is a senior HR executive operating at board level with 15 years’ experience in HR management in different sectors in multinational environments. Prior to joining InterContinental Hotels Group in 2011, Zareena was HR director for Hilton Worldwide and was a member of the UK and Ireland Executive with responsibility for HR activities for all full service Hilton Hotels (UK) and corporate functions of sales, revenue and finance.

Company
InterContinental Hotels Group
Job Title
Vice President HR for Asia, India, Middle East and Africa

 

Zoe Jenkins


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Zoe has been an important and influential figure in the hotel sector for the past 30 years, working successfully in five-star properties throughout her career. As food and beverage director at The Dorchester, Zoe was heavily involved with the introduction of ‘Alain Ducasse at the Dorchester,’ the only UK hotel restaurant to hold three Michelin stars. She also developed her own food and beverage programme to support raw talent, and received the Catey ‘Manager of the Year’ award – the industry equivalent of an Oscar. Following this success, Zoe was appointed general manager of the Dorchester Collection’s new Coworth Park hotel in 2009. Under Zoe’s leadership, the hotel had seen 140 percent year-on-year growth in revenue by the end of the first quarter of 2012.

Company
Coworth Park
Job Title
General Manager